Same Sex Living

Robert K. Wood

Cell:  (248) 640-9672

Email: rwood171@hotmail.com

Employment History:

IBM

Troy, MI

11/2005 - 02/2009 Systems Services Representative

I worked as an SSR Specialist and was the lead technicianfor the Troy Operations Centerdecommission project. I was responsible for making sure the project was on timeand that all procedures were followed. This was a task that required a lot ofeffort and determination. I worked with asset management to make sure alldevices were accounted for and properly inventoried. I also performed installs,moves; change's & adds (IMAC activities). I worked with the Peregrinesystem to track and close client incidents and work orders. I have also workedwith the SMS console and Net Meeting to provide remote assistance in softwareinstalls & reinstalls. I used the AT&T network dialer for support ofremote VPN clients. I installed and setup the application for the clients andalso worked from remote sites through the AT&T network dialer.

ABN AMRO Bank/LaSalle Bank

Troy, MI

09/2001 - 11/2005 Deskside Support Technician

I performed varying degrees of problem determination andresolution of desktop hardware and software problems. I also performedinstalls, moves; changes & adds (IMAC activities). I worked with thePeregrine system to track and close client incidents and work orders. I workedwith the SMS console and Net Meeting to provide remote assistance in softwareinstalls & reinstalls. I used the AT&T network dialer for support ofremote VPN clients. I installed and setup the application for the clients andalso worked from remote sites through the AT&T network dialer.

Standard Federal Bank/ABN AMRO Bank

Troy, MI

04/1998 - 09/2001 Help Desk Representative

I visited the client’s desk on many occasions to troubleshoot and fix problems. I also assisted in the training of other helpdesktechnicians. I provided technical support & service via the phone. Iprovided remote troubleshooting and analysis assistance for installation (orre-installation) of all software applications via the SMS console and NetMeeting.

Standard Federal Bank

Troy, MI

08/1995 - 04/1998 Unisys Mainframe Operator

I worked a 12 hour shift 3 day's on 4 day's off 6am to 6pmand would switch to 4 day's on and 3 day's off 6pm to 6 am every 6 months. Iran production, prints the test system and on varying nights ran the nightlybackups to DAT tape and reel to reel. I Also balanced the DDA reports.

Standard Federal Bank

Troy, MI

06/1993 - 08/1995 Micro Fiche Film Editor

I would check each image on the roll for clarity, make surethe corners were not folded over and the loan number was visible. I did somefiling, made copies and other light office duties.

Standard Federal Bank

Troy, MI

12/1992 - 06/1993 Mail Clerk

Light office duties including, making copies, filing,sorting the department’s mail and totaling checks that came in the mail forMortgage payoffs.

Education:

Completed through Grade 11

Major: All Required Classes

Powers High School, OR

High School Diploma/GED

Major: All Required Classes

Augsburg Army Education Center, Germany

A+ Training Seminar

Productivity Point, Southfield Michigan

MCP (Microsoft Certified Professional)

Major: Installing, Configuring, and Administering Windows XP

New Horizons, Troy MI

M922: Supporting Microsoft Windows NT 4.0 Core Technologies

"Currently studying for my CCENT & CCNA"

Skills and Abilities:

• Familiar with MS-DOS, Windows 9X, Microsoft Windows NT, Windows 2000 andwindows XP, Microsoft Word, Microsoft Excel, Lotus Notes and Microsoft Outlook.

• Knowledge of HP, Dell & Compaq PC setup and installation, as wellas various peripherals, data entry, and file updating.

•Knowledge of HP, IBM & Compaq Laptop setup and installation, as well asvarious peripherals, data entry, and file updating.

• Experienced in system hardware, software and systemtrouble shooting.